Refund policy

You can return most items within 30 days of delivery.

What can be returned

• Unopened, unused items in their original packaging, with any safety seal intact.
• Items that arrived damaged, defective or not what you ordered, opened or not.

For hygiene reasons, we can't accept returns of opened or used personal-care items unless they were damaged, defective or sent in error.

How to start a return

1. Email info@Nonscents.net within 30 days of delivery with your order number, the item you're returning and the reason.
2. We'll reply within 1–2 business days with the return address and instructions. Items ship from different warehouses, so please don't send anything back until you hear from us.
3. Send the item back with a trackable shipping method, and email us the tracking number.

Return shipping

You pay return shipping unless the item arrived damaged, defective or wrong. In that case, we'll send you a prepaid return label or arrange a replacement. Original shipping charges aren't refunded unless the error was ours.

Damaged, defective or wrong items

Email us within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement or a full refund, including shipping. Sometimes we won't need the item back.

Refunds

Once your return arrives, we'll inspect it and email you to confirm. Approved refunds are issued to your original payment method within 5 business days after the return arrives. Your bank or card company may take another 5–10 business days to show it.

Exchanges

We don't do direct exchanges. Return the item for a refund and place a new order.

Questions

Email info@Nonscents.net.